Exchange Policy
EXCHANGE POLICY
At WEAVES, we want you to be happy with your purchase. If you need to exchange an item, please review the following policy.
Exchange Period
Exchange requests must be made within 7 days of receiving your order.
After 7 days, exchange requests may not be accepted.
Conditions for Exchange
To be eligible for an exchange:
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The product must be unused and unworn.
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The product must be in its original condition.
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The original tags must be attached.
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The product must be returned in its original packaging.
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The product must not have any stains, marks, damage, or signs of washing.
Items That Cannot Be Exchanged
Items that are worn, washed, damaged, altered, or returned without their original tags may not be eligible for exchange.
Sale, discounted, or promotional items may be subject to different exchange conditions.
Size Exchange
If you have received the wrong size, you may request an exchange within the eligible exchange period, subject to availability of the required size.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order. We may request photographs or other information to verify the issue.
Exchange Shipping
Customers may be responsible for return and/or re-delivery shipping charges unless the exchange is due to an error on our part or the product received was defective or incorrect.
Exchange Process
To request an exchange, contact our customer support team with your order number and the reason for the exchange. Our team will guide you through the exchange process.
WEAVES reserves the right to refuse an exchange if the returned product does not meet the conditions mentioned above.